Terms & Conditions

Terms of website use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.undiscovered-canvas.com (the/our site). Use of our site includes accessing, browsing, downloading or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you store or print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Our Acceptable Use Policy (which forms part of these terms of use and is set out in detail below), which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
Our Cookie Policy, which sets out information about the cookies on our site.

Information about us www.undiscovered-canvas.com is a site operated by Undiscovered Canvas (we or us). We are registered in France under company number 825124928 and having our registered offices at 256 route de Nice, Antibes, 06600, France.

Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on them, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge other than where you are required to pay for any services on our site.

We do not guarantee that our site, or any content on them, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in and used on our site, and in the material published on or in them. Those works are protected by various intellectual property laws, including copyright and trade mark laws, and treaties around the world. All such rights are reserved.

You may not download extracts or copies of any page(s) from our site.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for any purposes including any commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by French law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on them, or on any website linked to them.

We assume no responsibility for the content of websites or apps linked on our site. Such links should not be interpreted as endorsement by us of those linked websites or apps. We will not be liable for any loss or damage that may arise from your use of them.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (please see below for more details).

If you wish to make any use of content on our site other than that set out above, please contact us on email address nomaza@undicovered-canvas.com

Acceptable Use Policy

This Acceptable Use Policy sets out the terms between you and us under which you may access our site and applies to all users of, and visitors to, our site.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of use.
Not to access without authority, interfere with, damage or disrupt:
any part of our site;
any equipment or network on which our site is stored;
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party.

Content standards

Where applicable, you must comply with the spirit and the letter of the following standards.

Links to our site and content must:

Comply with applicable law in France and in any country from which they are posted.

And must not:

Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
Promote any illegal activity.
Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this Acceptable Use Policy constitutes a material breach of these terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this Acceptable Use Policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by French law. You and we both agree to that the courts of France will have non-exclusive jurisdiction.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by French law. We both agree to the exclusive jurisdiction of the courts of France.

Changes to the terms of this site's terms of use policy

We may revise this terms of our site's terms use policy including our Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this terms of use policy including our Acceptable Use Policy may also be superseded by provisions or notices published elsewhere on our site.

Contact us

To contact us, please email address nomaza@undicovered-canvas.com

Thank you for visiting our site.

Our Terms of Sale

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we sell and supply our products to you, being limited edition artworks and one-off artworks in the region of 50 € to 10,000 €

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our products to you, how you and we may change or end our contract, and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Undiscovered Canvas (we or us). We are registered in France under company number 825124928and having our registered offices at 256 route de Nice, Antibes,06600, France

2.2 How to contact us. You can contact us by writing to us at email address: nomaza@undiscovered-canvas.com

2.3 How we may contact you. If we have to contact you we will do so by [telephone or by writing to you at the email address or postal address you provided to us in your order].

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when we email you your invoice together with your order number, at which point a contract has come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this by writing to you at the email address or postal address you provided to us in your order and will not charge you for the product. The reason for not accepting your order may be because the artist is no longer engaged by us, the product is not available, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We sell worldwide .

4. OUR PRODUCTS

We offer the following products:

Editions which are artworks that have multiple versions of the same design, but that are limited to a specific print-run. The overall print-run of each edition, as well as the specific number of the individual artwork, are specified in the description as well as being physically labelled on each artwork. Once an Edition has sold out it will never be reproduced or re-printed by the artist unless it is an Artist's Proof. An Artist's Proof is a test print, often the first print through the press, produced by the artist, which can be sold at their discretion and will run outside of the numbered print run for that edition. They are usually indicated by the label "A/P" and will be specified in the cataloguing. All Editions are physically signed by the artist to ensure authenticity. We can also provide certificates of authenticity to support this on request. To request a certificate of authenticity please email nomaza@undiscovered-canvas.com

One-offs which are unique artworks which are never reproduced or copied on our website. They are all made by the hand of the artist and are signed by the artist. Certificates of authenticity can also be provided on request.To request a certificate of authenticity please email nomaza@undiscovered-canvas.com

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a [2]% tolerance.

4.2 Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct.

5. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our contract as provided for under these terms.

6. PROVIDING THE PRODUCTS

6.1 Delivery costs. The costs of delivery are as displayed to you on our website.

6.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as reasonably possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end our contract and receive a refund for any products you have paid for but not received.

6.3 If you are not at home when the product is delivered. If no one is available at your address to take delivery, you should contact the shipper (via the slip left) with your tracking number so that you can rearrange delivery. We are not responsible for any costs incurred or damage to the product as a result of your not being at home when the product is delivered and for delivery having to be rearranged.

6.4 When you become responsible for the products. A product will be your responsibility from the time the product is dispatched to the address you gave us.

6.5 When you own the products. You own the product you have ordered with us once we have received payment in full.

6.6 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your email address, postal address, your name and telephone number, as stated on our website. We may also contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end our contract with you or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.7 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to make changes to the product or your order as requested by you.

6.8 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 14 days we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end our contract for a product if we suspend it and we will refund any sums you have paid in advance for the product.

6.9 We may also suspend supply of the products if you do not pay. If you do not pay us for the products, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments.

7. YOUR RIGHTS TO END THE CONTRACT

7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, and when you decide to end it.

7.2 Ending the contract because of something we have done or are going to do. If you are ending the contract for a reason set out at (a) to (c) below it will end immediately and we will refund you in full for any products which have not been provided, namely if:

(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the products may be significantly delayed because of events outside our control;

7.3 Exercising your right to change your mind Once you have received your artwork, you have 14 days to return it to us for a full refund if you are not happy with it. Please note that the artwork must be returned in its original condition and in its original packaging. If your artwork has been damaged during transit then please contact us via the contact page and we will help get to the bottom of it with you. Please be aware that any damage to your artwork that has occurred in transit or during shipping is the liability of the shipping and /or transportation company and we are not responsible and will not be liable to you for any such damage caused.

7.4 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract after you have received the artwork, but you will have to pay us compensation for all reasonable costs and expenses we will incur as a result of your ending the contract.

8. HOW TO END THE CONTRACT WITH US

8.1 Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at nomaza@undiscovered-canvas.com. Please provide your reason for ending and your name, home address, details of the order, your phone number and email address.

8.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or after you have received them, you must return them to us. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.

8.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the products are misdescribed;

(b) if you are ending the contract because we have told you of an upcoming change to the product, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

8.4 How we will refund you. We will refund you the price you paid for the products, but not including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

8.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

8.6 When your refund will be made. We will make any refunds due to you as soon as reasonably possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you.

9. OUR RIGHTS TO END THE CONTRACT

9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due;

(b) you do not provide us with information that is necessary for us to provide the products.

9.2 You must compensate us if you break the contract If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we have incurred as a result of your breaking the contract.

10. IF THERE IS A PROBLEM WITH THE PRODUCT

10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us at nomaza@undiscovered-canvas.com

10.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must return them in their original condition and in its original packaging. If your product has been damaged during transit then please contact us via the contact page and we will help get to the bottom of it with you.

11. PRICE AND PAYMENT

11.1 Where to find the price for the product. Purchase prices are listed next to each artwork and are not inclusive of VAT. Pricing is for unframed artworks and does not include import / export duties or shipping. Due to the nature of selling Editions, prices may be subject to change or to dynamic pricing (when prices increase as the Edition nears selling out). We may also offer special offers or discounts at our discretion.

Please note: that import duties into the country of the buyer are an added cost to you and it is the responsibility of the buyer to make sure that these are paid in a timely and correct manner to the appropriate company. Undiscovered Canvas does not accept liability for importation of artworks bought on the website - it is the responsibility of the buyer to ensure that artworks are imported legally into their own country and that the correct duties are paid.

Shipping:

For Unframed Artworks: This includes packaging (a cardboard tube) and artworks will be rolled within the tube. We use a tracked service for shipping and will let you know by email when your artwork has been dispatched along with the unique tracking code. We do not accept responsibility for items that are lost or damaged during shipping. This is the responsibility of the shipping agent and must be disputed directly with them if this occurs. Overseas shipping will be calculated and added to the price at checkout once you have entered your shipping address. You have the right to cancel your order at checkout should you find that shipping prices are higher than you expected. It is up to you to select the correct shipping option that correlates to your country. If you select the wrong option, we are entitled to contact you via e-mail and ask for you to pay the outstanding shipping cost before we send your item.

11.2 We may get the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. We will not be responsible for any pricing error is obvious and unmistakable and could reasonably have been recognised by you as mis-pricing.

11.3 When you must pay and how you must pay. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

11.4 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

11.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the products.

12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. HOW WE MAY USE YOUR PERSONAL INFORMATION

13.1 We are fully committed to respecting your privacy and will not share your details with any third parties other than as set out below. If you are on our mailing list, we will be in touch when a new artwork becomes available, but if at any time you would prefer not to receive these updates you can always remove yourself from our list by clicking 'unsubscribe' at the bottom of our newsletter

How we will use your personal information. We will use the personal information you provide to us:

(a) to supply the products to you;

(b) to process your payment for the products; and

(c) if you agreed to this during the order process, to give you information about similar products that we provide, unless you have removed yourself from our mailing list as mentioned above.

13.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

14. OTHER IMPORTANT TERMS

14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 30 business days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3 Nobody else has any rights under this contract This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by French law and you can bring legal proceedings in respect of the products in the French courts.

Privacy Policy

Undiscovered Canvas ("We") are committed to protecting and respecting your privacy.

This privacy policy (together with our terms of use and any documents referred to in it and our cookie policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website, undiscovered-canvas.com ("our/the site"), you are accepting and consenting to the practices described in this privacy policy.

We comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. Further details on GDPR can be found at the website for the Information Commissioner (https://www.cnil.fr/en).We may change this Policy from time to time so please check this page to ensure that you are happy with any changes.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes, for example, information you provide when you register to use our site, log into the secure facility on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, credit card information, personal description and physical address.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); reports, information and products you viewed or searched for on our site; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Information we receive from other sources. We may receive information about you if you use any of other services we provide, which information and data may be shared internally and combined with data collected on this site. We also work closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, search information providers,) and may receive information about you from them.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookies

Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may be of interest to you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of previous services provided to or negotiations with you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have expressly consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on our site.
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
as part of our efforts to keep our site safe and secure;
to make suggestions and recommendations to you and other users of our site about goods or services that may be of interest to you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive). If you do not want us to use your data in this way, please tick the relevant box situated on on our site.

Disclosure of your information

We may share your information with selected third parties including:

Suppliers and sub-contractors for the performance of any contract we enter into with them for purposes of providing our services to you.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about its customers will be one of the transferred assets;
if we are under a duty to disclose or share your personal data in order to comply with any legal obligations including any legal obligations under the Act, or in order to enforce or apply our terms of use and other agreements; or to protect our or your legitimate interests, rights, property, or safety including the interests, rights and safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by third parties operating outside the EEA who are contracted by us. Such third parties may be engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will and do take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the Act.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the on our site. You can also exercise the right at any time by e-mailing us at nomaza@undiscovered-canvas.com.

Our site may, from time to time, contain links to and from other third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookie Policy

This page explains what cookies are, how we use them on the website of Undiscovered Canvas ("the/our site") and your options for controlling them.

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

We will always display our cookie prompt when you visit our site.

What are cookies?

Cookies are small pieces of information which include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session ("session cookies") and expire when you close your browser. Other cookies are used, for example, to remember you when you return to the site and will last for longer ("persistent cookies"). Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to your device and are sent back to the originating website on each subsequent visit (if they last longer than a web session) or to another website that recognises that cookie[HB1] .

What cookies do we use?

Strictly necessary cookies. These are cookies that are required for the operation of our site..
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you.
Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Some cookies may be controlled by using your web browser settings. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Please note, however, that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We may revise this cookie policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this cookie policy may also be superseded by provisions or notices published elsewhere on our site.

You can learn more about cookies in general by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. For more general information about online behavioural (interest based) advertising and how it uses cookies.